- How should I register for an account on www.ananasa.com?
Welcome to Ananasa! We are delighted to have you as part of our community. You can either register by pressing on the upper right hand corner tab
or press on the sign in tab and sign in quickly with Facebook.
- Why should I register an account?
By registering an account on ananasa.com you can check out faster, have a wish-list of items to buy later on, and save as many shipping addresses as you like to ship gifts to all your friends. Most importantly you become part of our community of artisans and artisana lovers.
- Where do your items ship from?
We are a marketplace, so our website has items from artisans from around the Middle East. Your item can be shipping anywhere from Egypt to Saudi Arabia. This way the artisans feel empowered because they are literally running their own store on www.ananasa.com! Please take into account that because of the distribution of our sellers, shipping is bundled per store because each item ships directly from the artisans to you!
Please note WE SHIP any item on our site INTERNATIONALLY and to any country worldwide. BUT we do not ship items DOMESTICALLY in countries outside the UAE. Therefore, if you want to buy an item from an artisan in your country let us know so we can contact the seller and ensure they take care of domestic the shipping.
- How fast do my items arrive?
Because we are a marketplace, your items will ship once the seller confirms that the item is ready to ship out. If an item is in stock our team works hard to ensure that it ships out as soon as possible. As soon as the item ships out from the seller delivery time will take 3-5 days with one of our trusted couriers (FEDEX or Aramex).
- How do I purchase an item on Ananasa?
Simple click on “Add to cart” to whatever items you choose and then follow the steps.
- I like an item but I don’t want to buy it now?
You can simply add it to your wish-list and purchase it in the future.
- How is shipping calculated?
Shipping rates are calculated depending on where the item ships from and the weight of the item shipping. Rates are bundled when you buy more than one item from the same artist. Please understand that although we would love to, we cannot bundle all the items in your cart when it comes to shipping because items ship directly from the different Ananasa artisans.
Please note that neither Ananasa nor our shipping partners are responsible for any Custom duties on any items bought on this site.
- I want an item, but it is out of stock
You can either contact us, by going to the footer of any page and pressing the contact us tab to inquire when the item will be in stock again. Chat with us by clicking on the Need Help? Icon on the lower right hand side of your page.
Or Email us at firstname.lastname@example.org .
Or you can contact the seller directly, just press on the contact seller in the left hand panel of the item you are looking at.
- How do I buy something, but ship it to someone else?
You can either register their address as one of your alternative addresses and choose it at checkout. To do that go to in the upper right hand corner of the page. Go to My Account> Address Book> Add New Address. OR at checkout choose to ship to a different shipping address. Make sure you input the mobile number of the person receiving the item, so that the courier company can contact them when the shipment arrives at their destination.
- I forgot my password, what do I do?
Press on Forgot Your Password? Then use the link we send to your email to restart your password.
- I bought an item, but it isn’t what I expected…
Please read up on our 7 day Return Policy by pressing HERE!
- How can I pay on Ananasa.com?
When you land on the checkout page, choose PayPal, CashU, or Credit Card (VISA or Mastercard) as your payment method. Credit Cards are processed through National Bank of Abudhabi’s secure payment gateway Innovate Payments.
To proceed, click the button. You will be taken to a page on the payment gateway you chose.1. If you choose Visa or Mastercard you will be directed to National Bank of Abudhabi’s Innovate Payments payment gateway. Input your card information. Innovate Payments uses industry leading SSL technology to keep your details secure. Ananasa does not store any of your credit card information.
You will then be prompted to fill in your contact and credit card information.
2. With PayPal you will be given the option to create a PayPal account, but you can decline that offer and continue your payment without a PayPal account. Shoppers take note! PayPal may limit the number of times a credit card can be used before requiring that you create a PayPal account. Please contact PayPal's customer support for specific questions about their guest checkout limitations.
- With What currency do I pay for my purchase?
The item will be listed in US dollars and therefore you will pay for the item in that currency USD $. We are not responsible for any exchange rate your credit card company or bank charges you.
- Is it secure?
All our payments are conducted securely on a third party website that uses SSL security. We do not save your payment details on our website to ensure the safety of your information. Once you finish paying on the payment gateway of your choice make sure you are sent back to the ananasa.com website to complete your order.
- How do I Launch my store?
Our family keeps expanding on a daily basis. Ananasa is proud of all its amazingly talented artisans. To launch a store you will first need to register for an account. Press on the register button on the upper right of the page. Then proceed to tell us more about yourself (don’t worry that isn’t too long). Then you can launch your store on that same page by clicking on [yes, create my store] and fill in your store information. Please provide us with a nice brief about your brand, story and how you started following your passion. You can also log on through Facebook. To do that just press on the sign in tab in the upper right corner of the page and press on Sign in With Facebook. Click here for a quick video on how to launch your store.
- I launched a store but never got an email confirmation, what now?
We might have landed in your Junk/Spam email folder. Because we are not spam please check that folder and mark us as safe. If you still do not get our email send us your request to email@example.com and we will handle it right away.
- What size should my images be?
The biggest dimension of your images should be 1000 pixels. Therefore, take high resolution images and then resize them.
- Why should I add the weight of my item?
The weight of your item affects the shipping price quoted. Make sure the weight you add includes packaging weight. Therefore, imagine your item packaged and estimate the weight of the packaged item to the nearest 500 grams. Make sure you input your weight in grams .
- How do I add my items?
Once your store is approved log into your account. You will automatically be taken to your dashboard. From there press on Products underneath the My Store menu. This page will show you the items that are active in your store and above that list you will find Add An Item tab that you should press. From there just fill in the details for the item. Make sure your title and information is accurate. Describe as much as possible about each item and make sure the pictures of the item are on a white background. If your item is custom made, please indicate in the description clearly what the lead time is to create it. If there is a minimum number to order, please make it also clear in the description. You can upload more than one picture per item, but please make sure all the pictures per item represent that specific item.
- I got an order, now what?
Package your item really well and email us the time, date, and location most suitable for a pick-up.
- How do I package my items?
Once an order is placed for you item and you have stock, you must purchase a package the size of your item before you give it to our shipping courier. Please make sure the package is the exact size of your item and that the item is not left in plenty of free space. This will save on shipping costs. Making your package look pretty is important, but making your package shock proof is extremely important. We do not want your creation to reach the buyer in pieces so please ensure that this step is done well.
- I am a seller from a country other than the list you have, why do I have to contact you?
We provide shipping logistics through our partners out of a limited number of regions. If you are from a region other than those listed, you will need to take care of your own shipping and therefore factor it into your cost.
- When do I get paid?
You are paid at the end of each month for all the complete sales you did in that month. A sale is considered complete (complete sale) seven days after your item is received by the buyer. Please note our monthly sales cycle ends on the 23rd of each month and payments are made on the 30th of each month. You will be sent a statement at the end of each month detailing your sales and payments.If the method of shipping used is not through our shipping partner we ask that you provide us with a tracking number or that the buyer confirms receipt of the item before your sale is considered complete.
- I am an NGO, who do I contact to get the special rate?
- Email us on firstname.lastname@example.org for any of your questions.
- Chat with us online!